null

FAQ | Wholesale Janitorial Supply

  1. Do you accept Purchase Orders (POs) as a method of payment, or can we set up a Net-30 account?
  2. Do you ship overseas?
  3. Do you do bids or quotes?
  4. Do you offer special pricing for bulk orders, or do you price match?
  5. How long does it take to receive my order?
  6. Are you able to ship to Hawaii and Alaska?
  7. What is your return policy?
  8. Can I get a catalog of products?
  9. What are your hours of operation?
  10. Can I get a sample?
  11. Do you charge tax?
  12. Can you mix and match a case of cleaning supplies or fragrance refills?
  13. Do you have any stores where I can shop locally?

 

1. Do you accept Purchase Orders (POs) as a method of payment, or can we set up a Net-30 account?

No, at this time we are not able to extend credit to our customers. We accept all major credit cards and PayPal. If this does not work for you, we are also willing to accept checks for an order but will not ship out the order until the funds have been received.

Back to top

 

2. Do you ship overseas?

No, we only deliver within the continental US. If you are in Alaska or Hawaii, please contact customer service to verify if we are able to ship your order and any additional shipping charges that may be incurred. 

Back to top

 

3. Do you do bids or quotes?

All products and pricing are only available via our website. If you wish to put a quote together, you may do this by placing the items in the shopping cart. Once you have all your items, click on the Cart Contents tab, from there you can view your subtotal, shipping charges and any applicable discounts.

Back to top

 

4. Do you offer special pricing for bulk orders, or do you price match?

For special pricing, including price matching, you would need to speak with one of our customer service representatives. Sometimes, depending on products and availability we are able to offer discount pricing, but this is only on a case-by-case basis. If you do receive a special pricing discount, these quotes are only good for 30 days.

Back to top

 

5. How long does it take to receive my order?

Typically, we are able to ship orders out by the next business day. This means if you order on Friday, it will not be shipped out until Monday. From there you can expect to receive your order in 1-3 business days. There are some exceptions to this; items shipped directly from the manufacturer typically take 5-7 business days to receive. These items include Zurn, Sloan and Technical Concepts products.

Back to top

 

6. Are you able to ship to Hawaii and Alaska?

Availability to ship to Hawaii and Alaska depends on the products ordered. Typically, there will be an additional $50-$150 freight charge for these orders. You can contact customer service or emails sales@wholesalejanitorialsupply.com for to find out if an order is eligible to be shipped to Hawaii or Alaska.

Back to top

 

7. What is your return policy?

We offer a 30-day return policy on most items. Vacuum cleaners and Floor Machines are non-returnable. If you wish to return an order, you must contact customer service to obtain a Return Authorization number. Typically, these RA#s take 24 hours to be issued. Once we have the information you will be notified of the number as well as an address to return items. Once we receive notification that the warehouse has received your items, and are in re-sellable condition, we will issue a refund. Please note that shipping fees are non-refundable. Technical Concepts, Zurn and Sloan products are all subject to a 20% restocking fee.

Back to top

 

8. Can I get a catalog of products?

We do not provide digital downloads or our product catalog. We provide wholesale pricing to customers directly on our website; therefore, products and pricing is only available via the website. We also do not provide FBA shipment services to resellers. 

 

Back to top

 

9. What are your hours of operation?

Our customer service center is open from 9am to 5pm Pacific Standard Time Monday through Friday. If you do not get though our phone line during those hours, please leave a message and someone will get back to you with in 24 hours.

Back to top

 

10. Can I get a sample?

We are unable to provide samples of products. If you wish to obtain a sample of a particular product the best advice we can offer you, is to contact the manufacturer. Occasionally, they are willing to send out samples of their product. This is solely at the discretion of the manufacturer.

Back to top

 

11. Do you charge tax?

We do charge tax in the following states: California, Florida, Maryland, Massachusetts and Mississippi. If you are within one of these states, we will waive tax, but only with a Tax-Exempt number. Tax exempt certificate can be emailed to sales@wholesalejanitorialsupplycom. 

Back to top

 

12. Can you mix and match a case of cleaning supplies or fragrance refills?

No, since we ship items directly from our suppliers, we are not able to break up a case of anything to send individuals or mix and match. Some air freshener fragrance refills offer a multi-pack or are sold individually if you want to try different scents. 

Back to top

 

13. Do you have any stores where I can shop locally?

No, we are only an online wholesaler. You can order products through us 24 hours a day, but we do not have any local stores. Our warehouses are located throughout the country, which ensures quick delivery times.

Back to top

Friendly U.S. based support

When you shop with WJS, you shop with a family owned and operated company.
We are here to answer your questions, or to help you with your order.